Effective for all bookings
Direct Solution Group
Address: 106 Elmbridge Road, Gloucester, GL20PF
Phone: 0330 126 0389
Email: info@direct-solution-group.com
Direct Solution Group is a mobile spray tanning service operated by Owen Page, based in Gloucester, UK.
By booking an appointment or using this website, you agree to the following Terms and Conditions.
I provide mobile spray tanning at your home or another agreed location. To carry out the appointment, you must provide:
A private, well-ventilated room with enough space to set up a pop-up tanning tent.
Access to a power outlet for a fan or heater.
Flooring that can be protected or is easy to clean, as solution can mark some surfaces and fabrics.
Accurate information about any skin sensitivities, allergies, pregnancy, or recent treatments such as waxing, chemical peels, or injectables that could affect the appointment.
Where possible, I recommend a patch test 24–48 hours before your first appointment, or before trying a new solution, if you have known skin sensitivities. If accurate information is not provided in advance, or a suitable space cannot be arranged, I reserve the right to refuse or cancel the appointment.
Securing Your Appointment: A non-refundable deposit is required to secure every booking. The deposit will be deducted from your final bill.
Confirmation: Your appointment is only confirmed once the deposit has been received and written confirmation has been sent.
As I organise my schedule and travel around confirmed appointments across Gloucester:
More than 48 hours’ notice: The deposit is retained, but no further cancellation fee applies. Where possible, I will offer to move the deposit to a new date.
24–48 hours’ notice: 50% of the remaining balance is payable, in addition to the deposit.
Less than 24 hours’ notice or no-show: 100% of the total service fee is payable.
If I arrive and cannot access you or the agreed location, the appointment will be treated as a no-show.
I allow a 15-minute grace period. If you are unavailable 15 minutes after the scheduled start time, the appointment may be cancelled and the full service fee will remain payable.
For the best results, you should exfoliate beforehand, remove existing deodorant or moisturiser, and wear dark, loose-fitting clothing to and from your appointment.
After your tan, avoid showering, sweating, or swimming for the period of time I advise on the day, as this allows the colour to develop fully. Moisturising daily will help extend how long your colour lasts.
I am not responsible for patchy or faded results caused by not following pre-tan preparation or aftercare advice.
No Cash Refunds: Due to the nature of the service, I do not offer cash refunds once a tan has been applied and approved.
Checking the Result: If you are concerned about an uneven finish caused by how the tan was applied, please contact me within 24 hours and I will offer a complimentary touch-up to correct this. This does not apply to:
Fading or patchiness caused by not following aftercare advice.
Reactions caused by allergies or sensitivities not disclosed in advance.
Change of mind about the shade after the appointment has taken place.
Spray tanning is a cosmetic service and not a medical or clinical treatment. Please disclose any known allergies (including to tanning solution ingredients), skin conditions, pregnancy, or recent treatments before your appointment. I work in a well-ventilated space and take reasonable precautions, but I am not responsible for reactions arising from conditions or allergies that were not disclosed to me in advance.
Prices may change over time; however, the price confirmed at booking will always be honoured. Additional charges may apply for:
Additional people beyond the headcount agreed at booking, for Hen Party & Group Sessions.
Travel beyond my usual coverage area.
All additional fees will be discussed with you before proceeding where possible.
I will carry out the service with reasonable care and skill. I am not liable for:
Reactions caused by allergies or sensitivities not disclosed to me in advance.
Fading, patchiness, or colour changes resulting from not following pre-tan or aftercare advice.
Indirect or consequential losses.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so under UK law.
I shall not be liable for delays or cancellations caused by circumstances beyond my reasonable control, including but not limited to severe weather, illness, accidents, or government restrictions.
I collect your name, address, and contact details, along with any skin or health information you share, solely to manage bookings and provide my services. Personal data is handled in accordance with my Privacy Policy.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
These Terms and Conditions are governed by the laws of England and Wales.