Direct Solution Group
Address: 106 Elmbridge Road, Gloucester, GL20PF
Phone: 0330 126 0389
Email: info@direct-solution-group.com
Direct Solution Group is a mobile spray tanning service operated by Owen Page, based in Gloucester, UK.
Thank you for choosing Direct Solution Group. I take care in bringing spray tanning services directly to your home. To ensure fairness, clarity, and smooth scheduling, the following terms apply to all bookings.
Due to the nature of the service, I do not offer cash refunds for a tan that has already been applied. However, your glow is my priority.
Touch-Up Policy: If you’re concerned about an uneven finish caused by how the tan was applied, please contact me within 24 hours and I will offer a complimentary touch-up to correct this.
Exclusions: This does not cover fading or patchiness caused by not following aftercare advice, reactions from allergies or sensitivities not disclosed in advance, or a change of mind about the shade after the appointment.
Results Disclaimer: Tan colour development, depth, and longevity depend on your individual skin type, tone, and condition. Spray tanning is a cosmetic service, not a medical or clinical treatment.
As I plan my schedule and travel carefully around each appointment across Gloucester:
48 Hours or More Notice: The deposit is retained, but no further cancellation fee applies. Where possible, I will offer to move the deposit to a new date.
24–48 Hours Notice: A cancellation fee of 50% of the remaining balance will apply, in addition to the deposit.
Less Than 24 Hours Notice / No-Show: The full service fee (100%) will be charged if cancellation occurs less than 24 hours before the appointment, or you are unavailable at the scheduled time.
A non-refundable deposit is required to secure every booking.
The deposit is deducted from your final bill.
If you provide more than 48 hours’ notice, I will, where possible, transfer the deposit to a new date. Deposits are otherwise non-refundable.
I allow a 15-minute grace period. If you are not available within 15 minutes of the scheduled start time, the appointment may be cancelled and treated as a no-show, and the full fee may apply.
To provide a smooth appointment, I require:
A private, well-ventilated room with space for a pop-up tanning tent.
Access to a power outlet, where needed.
Accurate disclosure of any skin sensitivities, allergies, pregnancy, or recent treatments such as waxing or chemical peels.
Failure to disclose relevant skin or health information may affect the products used or the outcome of the appointment.
For the best results, exfoliate beforehand and wear dark, loose-fitting clothing to your appointment. Afterwards, avoid showering, sweating, or swimming for the period of time advised on the day, and moisturise daily to help extend your colour. Results that fade unevenly due to not following this advice are not covered by the touch-up policy above.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If a service is not carried out with reasonable care and skill, you may be entitled to a repeat service or appropriate remedy in accordance with UK law.
This policy is governed by and interpreted in accordance with the laws of England and Wales.